Travel Advisories

Indonesia: Mt Agung Volcanic Activity, Bali

Due to increased volcanic activity in east Bali, travel may be impacted. Before travelling, please check your government’s travel advice and your airline’s website for the status of your flight.

If you need to change your flight-only booking

Please be aware that AirAsiaGo cannot access your booking to make any changes or cancellations. Please contact the airline direct via their website or using the instructions in your confirmation email. AirAsiaGo can make alterations to your non-flight items, although we recommend you make changes to your flights direct with the airline before calling us to make changes to the non-flight items of your package booking.

Prepare potential dates for rebooking your travel according to the airline's policy coverage. Policies may change or be added at any time, so check for updates before rebooking.

Low-cost airlines:

AirAsiaGo cannot make changes or cancel bookings with low-cost airlines. To change or cancel your flight with a low-cost airline, please contact them directly. If your package includes a low-cost airline flight, AirAsiaGo can change your non-flight items. Change your flight directly with the airline first, then call us to change the rest of your package booking.

If you need to change your hotel reservation

Log in to your AirAsiaGo account and go to My Itineraries.

If your hotel is available for cancellation, click the Cancel button to cancel and rebook according to your new travel plans.

If your account indicates that the hotel imposes a penalty for canceling or changing your reservation, contact an AirAsiaGo Customer Service Representatives at 03-4477-4725.

If you need to change your package reservation

Check the airline flexibility policies and advice. Please contact the airline direct via their website or using the instructions in your confirmation email. AirAsiaGo can make alterations to your non-flight items, although we recommend you make changes to your flights direct with the airline before calling us to make changes to the non-flight items of your package booking.

If you need to change an activities reservation

Contact an AirAsiaGo Customer Service Representative at 03-4477-4725.

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